General terms and conditions

Version 1.0 · Last updated: 18 April 2026

These terms apply to all quotes, agreements and jobs between DeSnipperaar and clients. Deviations from these terms are only valid in writing.

Article 1 · Definitions

• DeSnipperaar: the business offering destruction services under the trade name DeSnipperaar, registered with the Chamber of Commerce under number NL34354900.
• Client: any natural or legal person who places a job with DeSnipperaar.
• Job: the work to be carried out by DeSnipperaar as described in the quote or job confirmation.
• Material: the documents, data carriers, products or other items offered by the client for destruction.
• Certificate: the Certificate of Destruction issued after execution, with date, location, weight, applied standard and unique job number.

Article 2 · Quotes and formation

1. All quotes are non-binding and valid for 30 days, unless stated otherwise.
2. An agreement is formed when the client accepts the quote in writing or by email, or when DeSnipperaar effectively starts executing the job.
3. Prices are in euro and exclude VAT, unless stated otherwise. Travel costs are included within the stated service area.

Article 3 · Execution

1. DeSnipperaar executes the job according to the standard set out in the quote (e.g. DIN 66399 P-5 for paper, H-4 / E-4 for data carriers, or NIST 800-88 for media sanitisation).
2. Material is collected at the client's location in a sealed container and destroyed at our facility. For exceptional cases on the on-site waiting list, destruction takes place at the client's premises where the client or a designated person can attend.
3. The client ensures accessibility of the location and adequate access for collection.
4. If the offered material differs in nature or volume from the quote, DeSnipperaar may adjust the price proportionally and inform the client before execution.

Article 4 · Certificate of Destruction

1. After every executed job the client receives a Certificate of Destruction, at the latest within two working days.
2. The certificate contains at least: date, executor, location, type and weight of the destroyed material, applied standard and a unique job number.
3. The certificate must be kept by the client for at least 5 years as proof of destruction in the context of GDPR accountability.
4. A blank sample certificate can be downloaded here (PDF) — compliant with GDPR, DIN 66399, NEN-15713 and ISO 21964.

Article 5 · Rates and payment

1. Payment is made within 14 days of the invoice date, unless agreed otherwise in writing.
2. In case of late payment the client owes statutory commercial interest without notice of default, plus any collection costs in accordance with the Dutch Collection Costs Act (WIK).
3. DeSnipperaar charges no fuel surcharge or call-out fees. Urgent jobs (within 24 hours) can be carried out against a surcharge communicated in advance.

Article 6 · Cancellation and rescheduling

1. Up to 48 hours before the scheduled execution, the job can be rescheduled or cancelled free of charge.
2. For cancellation between 48 and 24 hours before execution, 50% of the job value is charged.
3. For cancellation within 24 hours or if access on site is missing, the full amount is charged.

Article 7 · Processor agreement

1. When the job touches personal data, DeSnipperaar acts as a processor within the meaning of GDPR article 28. Before the first job the parties sign a processor agreement.
2. The processor agreement covers among other things confidentiality, security measures, data-breach notification, sub-processing and audit rights. A standard model is available on request.

Article 8 · Confidentiality

DeSnipperaar and its staff are bound to confidentiality regarding all information they come into contact with in the context of a job. All staff hold a valid Certificate of Conduct (VOG).

Article 9 · Liability

1. DeSnipperaar is liable only for direct damage resulting from an attributable shortcoming.
2. Liability is limited to the amount paid out in the relevant case by the corporate liability insurance of DeSnipperaar, plus the deductible.
3. If the insurance does not pay out, liability is limited to a maximum of the invoice amount of the relevant job.
4. Any liability for indirect damage, including consequential loss, lost profits, reputational damage or missed savings, is excluded.
5. The client remains responsible for separating material that may not be destroyed and for communicating retention periods on time.

Article 10 · Force majeure

In case of force majeure (including extreme weather, road blockages, strikes or outages) DeSnipperaar is entitled to suspend execution or to reschedule the job to a new date free of charge in consultation.

Article 11 · Complaints

Complaints about execution or about a certificate must be reported in writing to DeSnipperaar within 14 days of receipt. DeSnipperaar responds within 10 working days with a substantive reply or proposed resolution.

Article 12 · Governing law

1. All agreements between DeSnipperaar and the client are governed by Dutch law.
2. Disputes that cannot be resolved by mutual consultation are submitted to the competent court of the district where DeSnipperaar is established, unless the law mandatorily prescribes otherwise.

Article 13 · Changes

DeSnipperaar is entitled to amend these terms. The version applicable at the time of formation of the agreement remains applicable to ongoing jobs.

These terms are filed and available on request, sent free of charge on demand.